Booking Terms and Conditions
PLEASE READ THESE CONDITIONS CAREFULLY BEFORE BOOKING.
All activities, safaris, tours and extensions will hereafter be referred to as tours. All our sub-contractors, agents or suppliers or their servants and/or agents will hereafter be referred to as suppliers. All bookings are made with Travelapland , which is a special-interest travel company (hereafter called the company or we). All the information provided on the website is to the best of our knowledge or belief, correct at the time of publication. We will advise you of any changes that are fundamental to the contract or which we believe will affect the enjoyment of the holiday.
1. CONFIRMATION OF THE PROGRAMMES: Your reservation is considered confirmed upon full payment of the money due 60 days prior to the arrival of the group or individual/s.
2. BOOKING: Bookings should be sent via e-mail, fax or post (signed by the client if posted). You must complete a booking form and send this to us with a deposit of 10% or £100*, whichever is greater, towards the basic cost of the holiday. Once the booking has been confirmed, the deposit will not be refunded under any circumstances, unless we have to cancel the holiday due to low numbers of clients or other unforeseen circumstances. *If the price of your experience is less than £100, full payment is required when booking. In the case of a booking made less than 60 days before the holiday begins, we require payment in full. You must be at least 18 years old to make a booking. A contract is made when we accept your booking and we send you written confirmation. If we cannot accept the booking, any money will be promptly refunded. We reserve the right to decline any booking.
3. PRICES: All the prices quoted include VAT.
4. PAYMENT: We hold your deposit towards the full cost of the holiday. The balance must be received by us no later than 60 days prior to the start of your tour. Late bookings can sometimes be accepted within this time and your booking confirmation will state when the balance is payable. Should the balance fail to reach us by the date specified on your booking confirmation, we reserve the right to cancel your booking without refund. All payments can be made in GBP (Sterling), Euro's or SEK (Swedish Krona) via bank transfer or cheque. All other kinds of payments such as credit cards (VISA, Mastercard, etc) or PayPal, will unfortunately incur additional charges.
Payment in GBP (Sterling)
Payment in Euro's
Payment in SEK (Swedish Krona)
5. CANCELLATION BY YOU: Any cancellation by you must be made in writing. The date on which the letter or email received by us will determine the cancellation charges applicable. The cancellation charges are expressed as a percentage of the total tour price. These charges are as follows: More than 60 days before commencement of the tour: loss of deposit (10% of the total cost or £100, whichever is the greater). Between 60 and 36 days before commencement of the tour: 50% of total cost. Less than 36 days before commencement of the tour: 100% of total cost. If your cancellation falls within the provision of your travel insurance policy you may be able to make a claim.
6. CANCELLATION BY US: When a change is a major change, we will advise you as soon as possible. You will then have the choice of accepting the change, taking an alternative holiday (and where this is of a lower price we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid. Major changes are cancellation due to under booking or force majeure. Under booking is the situation in which the minimum number of bookings required to run tours is not met, and if we have to cancel a tour for this reason, we will do so not less than 21 days prior to the tour beginning. Force majeure, unforeseeable circumstances beyond our control, the consequence of which neither we nor our suppliers could avoid, even with the exercise of all due care, examples of which are war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers or similar events beyond our control. In the unlikely event that we become unable to provide a significant proportion of the services you have booked, we will make alternative arrangement for you at no extra charge.
7. GENERAL CONDITIONS: Meals: Meals as indicated in each programme. Meals are prearranged with substitutions normally not available. People requiring special diets due to medical reasons are kindly asked to advise the details when making the tour reservation. Not included in prices: Flights, Meals, drinks, alcoholic beverages and services, unless specified in the programme and all items of a personal nature. Travelapland and associated companies and deliverers: Are not responsible for changes in programmes or schedules that may occur due to ice, snow, weather, temperature conditions or Force Majeure. Snowmobiles and clothing: The equipment supplied consists of snowmobiles which are easy to handle and are developed for the demanding conditions of the arctic climate. The safaris include fuel, oil and maintenance. The clothing, thermal outfits, snowmobiling shoes, under-hoods and helmets and mittens, are in most cases provided for all outdoor activities. Instructions and guidance: Technical and safety instructions are provided before all adventures. This information allows all participants to be able to manoeuvre the vehicles. Additional emphasis is placed on the special safety regulations regarding every aspect of the safaris. Terms and Conditions: The driver of a snowmobile must be at least 21 years of age and hold a full EU driving license. Swedish law prohibits driving a snowmobile under the influence of alcohol or drugs. Insurances: Self Risk Liability for damage caused to snowmobile is SEK 8000 – 10 000 per incident.
8. ARRIVAL DELAYS: In an event of delayed arrival in a resort, the Company retains the right to surcharge according to detailed calculations for extra costs due to the delay.
9. Travelapland always recommends that guests purchase valid and comprehensive travel insurance during their travel in Sweden and when participating in all activities.
10. OUR RESPONSIBILITY: We accept liability for the proper performance of the holiday sold to you. We have taken reasonable care to ensure that our suppliers are reputable, safe and efficient businesses. We will monitor and control the performance of our suppliers and judge their performance against the standards and customs in Sweden. If our suppliers are able to exclude or limit liability by virtue of any international convention we claim the benefit of that exclusion or limitation. We cannot accept liability in the following circumstances: 1. If the failure or improper performance is your fault or the fault of any member of your party: 2. If the failure is the fault of someone else connected with the provision of events, travel or itinerary which you or third parties unconnected with us have arranged: 3. Liability arising out of use of our services for special projects or research whether in connection with study, employment or otherwise: 4. Liability for any loss or damage that has special financial consequences or any unusual or unforeseeable circumstances beyond our reasonable control: Please note that in any event that any compensation is payable by us to you such compensation will not exceed twice the cost of your holiday. Nothing in this agreement shall exclude or limit in any way our liability for fraud or for death or personal injury caused by our negligence or the negligence of our employees, agents, contractors or suppliers. It is a condition of our acceptance of liability as described above that you follow the procedures for the notification of complaints set out in section 11 below.
11. COMPLAINTS: If you have any problem during your holiday, please inform your local guide immediately who will endeavour to put things right quickly. If your complaint cannot be resolved locally, please follow this up within 31 days of your return home in writing to our tours manager giving your original booking reference and all relevant information. It is unlikely that you will have a complaint that cannot be settled amicably.
12. DISPUTE: We will do our best to deal with the matter to your satisfaction, but in the unlikely event that you are still not satisfied, you may refer the matter to arbitration to bring it to a speedy and acceptable conclusion.